This airline has got the most passenger complaints in recent months (and it is not SpiceJet)

Despite its many troubles, SpiceJet’s performance has not been the worst on some parameters.

There is a big question mark hanging over the fate of Indian budget carrier SpiceJet. Despite a new promoter tying up with JP Morgan to infuse money, the airline’s financial troubles are not completely over. In the last few months, it has been forced to cancel over 2,000 flights, shut operations on many regional sectors with low volumes, and return half of its fleet of Boeing aircraft after defaulting on lease payments.

In this time of uncertainty, it would be expected that the airline would be swamped with complaints from passengers. As it turns out, SpiceJet does have its fair share of unhappy flyers, but it is other airlines that have notched up more complaints from their customers.

According to data released by the Directorate General of Civil Aviation, GoAir had the most passenger complaints from October to December 2014, the same period when SpiceJet underwent its most turbulent phase. In two of those months, Air India too was ahead of SpiceJet in the complaints tally.

As the above chart shows, GoAir logged 6.2 complaints per 10,000 flyers it carried in December. SpiceJet, in contrast, received 3.1 complaints per 10,000 passengers.

Last week, the aviation regulator lifted a ban on advance seat bookings by SpiceJet, and, a few days later, the carrier offered cut-rate prices on 5 lakh seats across sectors during the coming lean season to shore up its revenues.

Even during the months its operations were hit the hardest, SpiceJet was still not the airline with the worst on-time performance. That dubious distinction went to Air India.

The data released by the Directorate General of Civil Aviation shows that SpiceJet flights reached their destination on schedule 83.3% of the time in October 2014, while Air India flights could do that just about 63.3% of the time. The next month, the figure for SpiceJet was 78.3% and for Air India 72.3%.

In December, as happens every year because of winter fog, the on-performance of all airlines dipped. For instance, IndiGo, which had an on-time performance of over 92% in October and November, could manage only 77% at the year end.

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In a first, some of the finest Indian theatre can now be seen on your screen

A new cinematic production brings to life thought-provoking plays as digital video.

Though we are a country besotted with cinema, theatre remains an original source of provocative stories, great actors, and the many deeply rooted traditions of the dramatic arts across India. CinePlay is a new, ambitious experiment to bring the two forms together.

These plays, ‘filmed’ as digital video, span classic drama genre as well as more experimental dark comedy and are available on Hotstar premium, as part of Hotstar’s Originals bouquet. “We love breaking norms. And CinePlay is an example of us serving our consumer’s multi-dimensional personality and trusting them to enjoy better stories, those that not only entertain but also tease the mind”, says Ajit Mohan, CEO, Hotstar.

The first collection of CinePlays feature stories from leading playwrights, like Vijay Tendulkar, Mahesh Dattani, Badal Sircar amongst others and directed by film directors like Santosh Sivan and Nagesh Kukunoor. They also star some of the most prolific names of the film and theatre world like Nandita Das, Shreyas Talpade, Saurabh Shukla, Mohan Agashe and Lillete Dubey.

The idea was conceptualised by Subodh Maskara and Nandita Das, the actor and director who had early experience with street theatre. “The conversation began with Subodh and me thinking how can we make theatre accessible to a lot more people” says Nandita Das. The philosophy is that ‘filmed’ theatre is a new form, not a replacement, and has the potential to reach millions instead of thousands of people. Hotstar takes the reach of these plays to theatre lovers across the country and also to newer audiences who may never have had access to quality theatre.

“CinePlay is merging the language of theatre and the language of cinema to create a third unique language” says Subodh. The technique for ‘filming’ plays has evolved after many iterations. Each play is shot over several days in a studio with multiple takes, and many angles just like cinema. Cinematic techniques such as light and sound effects are also used to enhance the drama. Since it combines the intimacy of theatre with the format of cinema, actors and directors have also had to adapt. “It was quite intimidating. Suddenly you have to take something that already exists, put some more creativity into it, some more of your own style, your own vision and not lose the essence” says Ritesh Menon who directed ‘Between the Lines’. Written by Nandita Das, the play is set in contemporary urban India with a lawyer couple as its protagonists. The couple ends up arguing on opposite sides of a criminal trial and the play delves into the tension it brings to their personal and professional lives.


The actors too adapted their performance from the demands of the theatre to the requirements of a studio. While in the theatre, performers have to project their voice to reach a thousand odd members in the live audience, they now had the flexibility of being more understated. Namit Das, a popular television actor, who acts in the CinePlay ‘Bombay Talkies’ says, “It’s actually a film but yet we keep the characteristics of the play alive. For the camera, I can say, I need to tone down a lot.” Vickram Kapadia’s ‘Bombay Talkies’ takes the audience on a roller coaster ride of emotions as seven personal stories unravel through powerful monologues, touching poignant themes such as child abuse, ridicule from a spouse, sacrifice, disillusionment and regret.

The new format also brought many new opportunities. In the play “Sometimes”, a dark comedy about three stressful days in a young urban professional’s life, the entire stage was designed to resemble a clock. The director Akarsh Khurana, was able to effectively recreate the same effect with light and sound design, and enhance it for on-screen viewers. In another comedy “The Job”, presented earlier in theatre as “The Interview”, viewers get to intimately observe, as the camera zooms in, the sinister expressions of the interviewers of a young man interviewing for a coveted job.

Besides the advantages of cinematic techniques, many of the artists also believe it will add to the longevity of plays and breathe new life into theatre as a medium. Adhir Bhat, the writer of ‘Sometimes’ says, “You make something and do a certain amount of shows and after that it phases out, but with this it can remain there.”

This should be welcome news, even for traditionalists, because unlike mainstream media, theatre speaks in and for alternative voices. Many of the plays in the collection are by Vijay Tendulkar, the man whose ability to speak truth to power and society is something a whole generation of Indians have not had a chance to experience. That alone should be reason enough to cheer for the whole project.


Hotstar, India’s largest premium streaming platform, stands out with its Originals bouquet bringing completely new formats and stories, such as these plays, to its viewers. Twenty timeless stories from theatre will be available to its subscribers. Five CinePlays, “Between the lines”, “The Job”, “Sometimes”, “Bombay Talkies” and “Typecast”, are already available and a new one will release every week starting March. To watch these on Hotstar Premium, click here.

This article was produced on behalf of Hotstar by the marketing team and not by the editorial staff.