On the agenda

Delhi weekend cultural calendar: Heritage walks, gardening workshop, and more

There is a lot happening in the nation's capital over the next three days.

FRIDAY, DECEMBER 2
WALKS Delhi Walk Festival
The last leg of this two-week festival will include a set of walks in Delhi’s heritage areas, some of which will be led by well-known writers and historians. The schedule includes a walk around the Khwaja Qutub Dargah led by columnist Sadia Dehlvi and a tour of the Qutub Complex led by historian Sohail Hashmi. See here for the full schedule. Tickets priced at Rs 400 per person per walk are being sold on Bookmyshow.com
When: Until Sunday, December 4, from 7.30 am.
Where: Various locations.

FILM Quotes from the Earth: An Environmental Film Festival at India International Centre
Seventeen short and feature-length films on environmental issues such as biodiversity, waste management, toxic chemicals and climate change will be screened at this two-day festival organised by Delhi NGO Toxics Link and the India International Centre. Among the documentaries that will be screened are Markus Imhoof’s More Than Honey (2012) about the global threat to bees; Taylor Graham’s Taming the Teesta (2015) about protests against the hydroelectric development on the Teesta river and Mariah Wilson’s Kaziranga (2015) about rhino poaching at the national park in Assam. There is no entry fee. See the Facebook event page for more information. For the complete schedule, see here and here.
When: Friday, December 2 and Saturday, December 3, from 9.45 am.
Where: CD Deshmukh Auditorium, India International Centre, 40 Max Mueller Marg. Tel: 011 2461 9431.

MUSIC THEATRE Living Lightly: Journeys with Pastoralists at Indira Gandhi National Centre for the Arts
This exhibition and series of events that highlights the lives of India’s pastoral communities will include a performance of the Urdu storytelling form of Dastangoi (on Friday at 7pm) and Rooh ki Mehfil, a recitation of the works of seventeenth-century Sindhi poet Shah Latif set to music (Saturday and Sunday at 6pm). There is no entry fee; register here. See here for the full schedule and the Facebook event page for more information.
When: Until Sunday, December 18, from 10 am to 9 pm.
Where: Indira Gandhi National Centre for the Arts, Rajendra Prasad Road. Tel: 011 2338 8155.

DANCE TALKS Natya Ballet Dance Festival at Sangeet Natak Akademi
The ongoing three-day festival features performances and talks focused on contemporary and classical Indian dance. Bharatanatyam dancer Anita Ratnam and writer Gowri Ramnarayan, both of whom live in Chennai, and Delhi choreographer Mandeep Raikhy will discuss ‘Dance Design: Understanding Choreography in Indian Dance’ (on Friday at 10.30 am at Sangeet Natak Akademi); capital-based kathak dancer Aditi Mangaldas and her troupe will perform Widening Circles (on Friday at 7 pm at LTG Auditorium); and Mumbai-residing contemporary dancer Astad Deboo will perform Eternal Embrace (on Saturday at 7 pm at Sangeek Natak Akademi). There is no entry fee; register here. See here for the full schedule. See the Facebook event page for more information.
When: Until Saturday, December 3.
When: Meghdoot Theatre, Sangeet Natak Akademi, Rabindra Bhavan, 35 Ferozeshah Road. Tel: 011 2338 7246. LTG Auditorium, 1 Copernicus Marg, Mandi House, opposite Doordarshan Bhavan, near Connaught Place, Delhi. Tel: 011 2338 9713.

ART Traditional and Folk Art at Hungarian Information and Cultural Centre
Art for Concern, an organisation that promotes traditional and upcoming Indian artists, will present an exhibition showcasing indigenous art forms such as mata ni pachedi from Gujarat, kalamkari from Andhra Pradesh and bronze sculpture from Tamil Nadu. There is no entry fee. See here for more information.
When: Friday, December 2 and Saturday, December 3, from 11 am to 8 pm.
Where: Balassi Institute, Hungarian Information and Cultural Centre, near Hotel Claridges, 1-A, Janpath.

CONVENTION Heartwork Tattoo Festival at Indira Gandhi Indoor Stadium
Well-known tattoo artists from India and overseas will demonstrate their skills at this convention. There is no entry fee; register here. See the Facebook event page for more information.
When: Friday, December 2, Saturday, December 3 and Sunday, December 4, from 11 am to 9 pm.
Where: Indira Gandhi Indoor Stadium, Indraprastha Estate, near Raj Ghat, Grand Trunk Road.

POTTERY Ceramic Fest Delhi 2016 at Sanskriti Kala Kendra
Delhi Blue Pottery Trust’s annual ceramic exhibition will showcase works by potters from across the country. There is no entry fee.
When: Friday, December 2, Saturday, December 3 and Sunday, December 4, from 11 am to 6 pm.
Where: Sanskriti Kala Kendra, Anand Gram, Ghitorni. Tel: 011 2650 1796.

TALKS DANCE Queer Conversations at Goethe Institut/Max Mueller Bhavan
This two-day series of talks, organised as part of Delhi QueerFest 2016, will feature panel discussions about queerness in relation to the media, ageing, art and student politics. The event will end with multiple performances of city-based dancer and choreographer Mandeep Raikhy’s Queen Size, which explores the relationship between two homosexual men in India. There is no entry fee. See here for the schedule and the Facebook event page for more information.
When: Friday, December 2, from 5pm and Saturday, December 3, from 4pm.
Where: Goethe Institut/Max Mueller Bhavan, 3 Kasturba Gandhi Marg. Tel: 011 2347 1100.

FILM Anari at India Habitat Centre
Hrishikesh Mukherjee’s classic Hindi film Anari (1959), a love story starring Raj Kapoor and Nutan, will be screened. There is no entry fee.
When: Friday, December 2 at 7 pm.
Where: The Stein Auditorium, Habitat World, India Habitat Centre, Lodhi Road, near Air Force Bal Bharati School. Tel: 011 2468 2002.

MUSIC Motonaga Hiromu and M. Mangangsana Meitei at Delhi Karnataka Sangha
At this concert organised by the Japan Foundation, Japanese musician Motonaga Hiromu, who plays the traditional Japanese flute known as the shakuhachi, will collaborate with Imphal’s M. Mangangsana Meitei, who plays the Manipuri single-string fiddle called pena. There is no entry fee. See the Facebook event page or here for more information.
When: Friday, December 2 at 7 pm.
Where: Delhi Karnataka Sangha, Rao Tula Ram Marg, Sector 12, RK Puram.

THEATRE Saag Meat at Club Patio
Directed and performed by Seema Bhargava Pahwa and based on a story by Bhisham Sahni, Hindi play Saag Meat tells the tale of Jagga, a Punjabi family’s reliable house help who is compelled by circumstances to take his own life. Tickets priced at Rs 850 per person, which entitles attendees to dinner, are being sold on Bookmyshow.com. See the Facebook event page for more information.
When: Friday, December 2 at 7 pm.
Where: Club Patio, Pool Lawn, Block E, South City-I, Gurgaon. Tel: 0124 458 5100.

COMEDY Sumit Anand + Abhishek Upmanyu + Amit Sharma at Canvas Laugh Club
Stand-up comedians Sumit Anand and Amit Sharma from Delhi and Abhishek Upmanyu from Mumbai will each present a set. Tickets priced at Rs 500 per person are being sold on Bookmyshow.com.
When: Friday, December 2 and Saturday, December 3 at 7.30 pm and 9.30 pm and Sunday, December 4 at 7.30 pm.
Where: Canvas Laugh Club, The People and Co. Premises No. 5, Building No. 8, Tower B, Cyber City, Gurgaon. Tel: 0124 414 1000.

MUSIC Neeni G + Nikhil Mawkin at Depot 29
Singers Neeni G aka Nini Gallon from Brazil and Nikhil Mawkin from Delhi will perform. There is no entry fee. See the Facebook event page for more information.
When: Friday, December 2 at 8.45 pm.
Where: Depot 29, Levels 2 & 3, B6/2 Commercial Complex, Humayunpur, Safdarjung Enclave. Tel: 97174 50029.

MUSIC Fundamentals with Vinayak^a + Hoax at BandStand
This instalment of electronic dance music magazine Euphoric’s gig night Fundamentals will feature sets by DJs Vinayak^a aka Vinayak Karthikayan from Bangalore and Hoax aka Akshay Bhalla from Delhi. There is no entry fee. See the Facebook event page for more information.
When: Friday, December 2 at 9 pm.
Where: BandStand, 7, DDA Shopping Complex, Aurobindo Place, Hauz Khas Village. Tel: 90132 08104.

MUSIC Hamza + Manu Idhra + The Rajasthan Folkstars at Raasta HKV
Delhi house music DJ Hamza Rahimtula, Portuguese percussionist Manu Idhra and The Rajasthan Folkstars, a group of Manganiyar folk musicians, will perform. There is no entry fee. See the Facebook event page for more information.
When: Friday, December 2 at 9 pm.
Where: Raasta, First Floor, 30-A Hauz Khas Village. Tel: 011 4062 3028.

MUSIC Sanjeeta Bhattacharya + Adhir Ghosh + Kunal No at La Bodega
Delhi musicians, vocalist Sanjeeta Bhattacharya, guitarist Adhir Ghosh and drummer Kunal No, will present a set of Latin jazz. There is no entry fee. See the Facebook event page for more information.
When: Friday, December 2 at 9 pm.
Where: La Bodega, First Floor, 29-B Middle Lane, Khan Market. Tel: 011 4310 5777.

MUSIC Sound Avtar at Cyber Hub Social
Mumbai-based bass music DJ-producer Sound Avtar aka Piyush Bhatnagar will play a set. There is no entry fee. See the Facebook event page for more information.
When: Friday, December 2 at 9 pm.
Where: Cyber Hub Social, Shop No. 4A, Ground Floor, DLF Cyber Hub, Tower 8C, DLF Cyber City, DLF Phase 2, Sector 24, Gurgaon. Tel: 0124 423 2764.

MUSIC DJ Premier at Kitty Su
American hip-hop producer and DJ Premier aka Christopher Edward Martin will perform. Tickets priced at Rs 500 per person for single women, Rs 1,000 per person for single men and Rs 750 per couple (of any gender) are being sold on Kittysu.com. See the Facebook event page for more information.
When: Friday, December 2 at 10 pm.
Where: Kitty Su, The Lalit, Barakhamba Lane, Connaught Place. Tel: 1800 11 6777.

MUSIC Smash Nasty at Nehru Place Social
Delhi-residing electronic music DJ Smash Nasty aka Sidharth Arora will play a set. There is no entry fee. See the Facebook event page for more information.
When: Friday, December 2 at 10 pm.
Where: Nehru Place Social, R-1, Upper Ground Floor, Epicuria Food Mall, Nehru Place Metro Station, Nehru Place. Tel: 78385 00838.

SATURDAY, DECEMBER 3
ART Parked-At with Sonal Varshneya at Limón
Parked-At, a series of pop-up art exhibitions, will display Agra-based artist Sonal Varshneya’s etchings, which are inspired by Indian mythology. There is no entry fee; RSVP by calling 98101 83427 or sending an email to info@limon-design.com. See the Facebook event page for more information.
When: From Saturday, December 3 to Sunday, December 11, from 11 am to 7 pm.
Where: Limón, 1/29 C, Second Floor, Shanti Niketan. Tel: 088262 78883.

SHOPPING German Christmas Market at the Indo-German Chamber of Commerce
The annual Christmas market organised by the Indo-German Chamber of Commerce will have food and shopping stalls selling Christmas decorations, cosmetics and home accessories. Tickets priced at Rs 350 per person will be sold at the venue. There is no entry fee for children below 12 years. See here for more information.
When: Saturday, December 3 and Sunday, December 4, from 11 am to 7 pm.
Where: Indo-German Chamber of Commerce, German House, 2 Nyaya Marg, Chanakyapuri. Tel: 011 4716 8888.

COMEDY Sumit Anand at The Attic
Delhi-based stand-up comedian Sumit Anand will perform a show titled Buffering. Tickets priced at Rs 200 per person are being sold on Insider.in.
When: Saturday, December 3 at 5 pm.
Where: The Attic, 36, Regal Building, Parliament Street, Hanuman Road Area, Connaught Place. Tel: 011 2374 6050.

THEATRE Bade Bhai Sahab at Canvas Laugh Club
Hindi play Bade Bhai Sahab, directed by Aditya Dubey and based on a story by Premchand, is a tale of sibling rivalry in which a shy elder brother keeps getting outshone by his clever younger brother. Tickets priced at Rs 500 per person are being sold on Bookmyshow.com.
When: Saturday, December 3 at 5 pm.
Where: Canvas Laugh Club, The People and Co. Premises No. 5, Building No. 8, Tower B, Cyber City, Gurgaon. Tel: 0124 414 1000.

BOOKS The Fall at Coffee Home
Readers’ Break, an organisation that holds weekly book discussions, will conduct a session on Albert Camus’ 1956 novel The Fall. Participants are encouraged to bring their own copies of the book. There is no entry fee. See the Facebook event page for more information.
When: Saturday, December 3 at 6 pm.
Where: Coffee Home, Baba Kharak Singh Marg, Connaught Place. Tel: 011 2336 8108.

THEATRE Hindu Code Bill at Shri Ram Centre
Directed by Arvind Gaur and written by Rajesh Kumar, this Hindi play tells the story of how the Hindu Code Bill, a set of laws to reform Hindu personal law in India especially the status of women, was passed despite strong opposition. Tickets priced at Rs 100 and Rs 200 per person are being sold on Bookmyshow.com.
When: Saturday, December 3 at 6.30 pm.
Where: Shri Ram Centre, Mandi House, 4 Safdar Hashmi Marg. Tel: 011 2373 1112.

MUSIC TALKS Lila Prism Lecture Series 2016 with the Gundecha Brothers at India Habitat Centre
Singers and siblings Umakant Gundecha and Ramakant Gundecha, who specialise in the dhrupad style of Hindustani classical music, will talk about the ancient system, at this year’s edition of the Lila Prism lecture series organised by the Delhi-based Lila Foundation for Translocal Initiatives. There is no entry fee. See the Facebook event page for more information.
When: Saturday, December 3 at 7 pm.
Where: Gulmohar, India Habitat Centre, Lodhi Road, near Airforce Bal Bharati School. Tel: 011 2468 2002.

MUSIC Ojapali at Depot 48
Delhi-based band Assamese folk-fusion duo Ojapali aka Bhargava Das and Dhon Rongpi will perform. There is no entry fee; RSVP via Insider.in. See the Facebook event page for more information.
When: Saturday, December 3 at 8.45 pm.
Where: Depot 48, N3, Second Floor, N Block Market, Greater Kailash I. Tel: 011 4508 1948.

MUSIC Paul Dempsey + Gordi at BandStand
At this gig organised by the Australian High Commission, Australian alternative rock vocalist and guitarist Paul Dempsey and singer-songwriter Gordi aka Sophie Payten will each perform sets. There is no entry fee. See the Facebook event page for more information.
When: Saturday, December 3 at 9 pm.
Where: BandStand, 7, DDA Shopping Complex, Aurobindo Place, Hauz Khas Village. Tel: 90132 08104.

SUNDAY, DECEMBER 4
FILM Delhi International Film Festival at NDMC Convention Centre
The fifth edition of the week-long Delhi International Film Festival will showcase a number of feature, documentary, animated and short films from India and around the world. See here for the complete schedule.
When: Until Friday, December 9, from 9.30 am.
Where: NDMC Convention Centre, Sansad Marg, Hanuman Road Area, Connaught Place.

GARDENING WORKSHOPS Keep Your Soil Happy! The Soil Health Workshop at Farm 8
Organised by gardening consultancy Edible Routes, this workshop will teach participants about soil composition and composting. Tickets priced at Rs 1,250 per person are being sold on Insider.in. See the Facebook event page for more information.
When: Sunday, December 4, from 10 am to 3 pm.
Where: Farm 8, Aya Nagar Phase 5.

THEATRE Pakistan Aur Alzheimer’s at Alliance Francaise de Delhi
Written and directed by M. Sayeed Alam, Pakistan Aur Alzheimer’s is a Hindustani monologue performed by actor Saleem Shah, who essays a 90-year-old man with Alzheimer’s. He recounts his memories of Partition, which are factually incorrect but humourous and reflective of common stereotypes. Tickets priced at Rs 300, Rs 400 and Rs 500 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 4 pm.
Where: Alliance Francaise de Delhi, 72 Lodhi Estate. Tel: 011 4350 0200.

THEATRE She Said/He Said at Akshara Theatre
Directed by Anasuya Vaidya, English comedy She Said/He Said hinges on two couples who learn some lessons about love in a park. Passes priced at Rs 200 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 5 pm.
Where: Akshara Theatre, Baba Kharak Singh Marg, near Ram Manohar Lohia Hospital. Tel: 011 2374 2083.

FILM Jaane Bhi Do Yaaro at Akshara Theatre
The Sunset Cinema Club will host an open-air screening of Kundan Shah’s cult Hindi film comedy Jaane Bhi Do Yaaro (1983). Passes priced at Rs 350 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 6 pm.
Where: Akshara Theatre, Baba Kharak Singh Marg, near Ram Manohar Lohia Hospital. Tel: 011 2374 2083.

THEATRE A Woman Alone at Shri Ram Centre
In this Hindi adaptation of Dario Fo and Franca Rame’s Italian play Una Donna Tutta Sola, directed by Arvind Gaur, Shilpi Marwaha plays a housewife on the brink of insanity. She converses with her neighbour about her various problems: her husband who abuses her, her younger lover, her lecherous brother-in-law and her demanding baby. Tickets priced at Rs 100 and Rs 200 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 6.30 pm.
Where: Shri Ram Centre, Mandi House, 4 Safdar Hashmi Marg. Tel: 011 2373 1112.

COMEDY Papa CJ at Ojas Art Gallery
Delhi-based stand-up comedian Papa CJ will perform a gig organised to raise funds for the Salaam Balak Trust, which works for the welfare of street children. For donor passes, email guntashdhingra@gmail.com. See the Facebook event page for more information.
When: Sunday, December 4 at 7 pm.
Where: Ojas Art Gallery, 1AQ, Qutab Minar Roundabout, Mehrauli Road. Tel: 011 2664 4145.

THEATRE Bheja Fry at Pearey Lal Bhawan
In director by Anil Sharma’s Hindi comedy, members of five generations of a family living under one roof try to outdo each other with their poetry. Tickets priced at Rs 200 and Rs 300 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 7 pm.
Where: Pearey Lal Bhawan, Bahadur Shah Zafar Marg, ITO. Tel: 011 4150 9109.

THEATRE 2 Facets: The Story and Itihaas at Lok Kala Manch
Two Hindi plays will be performed by Gurgaon-based theatre group Parindey Productions. Written and directed by Prakhar Gautam, The Story is about how an author overcomes writer’s block; Itihaas recreates the Battle of Plassey, but from the viewpoint of the common man. Tickets priced at Rs 200 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 7.15 pm.
Where: Lok Kala Manch, 20 Lodhi Institutional Area, Lodhi Road. Tel: 011 6580 6268.

DANCE Astad Deboo at Kingdom of Dreams
Mumbai-based contemporary dancer Astad Deboo will present his new show Eternal Embrace, a collaboration with Japanese musician Yukio Tsuji that is based on Bulleh Shah’s poem Maati. Tickets priced at Rs 899 and Rs 1,099 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 7.30 pm.
Where: Kingdom of Dreams, Sector 29, Gurgaon. Tel: 0124 452 8000.

THEATRE Man Disposes, God Proposes at Alliance Francaise
Director Saleem Shah’s English adaptation of British playwright and lawyer John Mortimer’s drama The Dock Brief centres around Himaqat Qureshi, who has been charged with the murder of his wife. He’s sure to be proven guilty until lawyer Kamal Kant Tripathi comes along. Tickets priced at Rs 300, Rs 400 and Rs 500 per person are being sold on Bookmyshow.com.
When: Sunday, December 4 at 7.30 pm.
Where: Alliance Francaise de Delhi, 72 Lodhi Estate. Tel: 011 4350 0200.

MUSIC Coridoors at Depot 29
Capital-residing electronic music producer Coridoors aka Rijul Victor, who is also the drummer of metal outfit Colossal Figures, will perform. There is no entry fee. See the Facebook event page for more information.
When: Sunday, December 4 at 8.45 pm.
Where: Depot 29, Levels 2 & 3, B6/2 Commercial Complex, Humayunpur, Safdarjung Enclave. Tel: 97174 50029.

ONGOING
ART Enactments and Each Passing Day at Kiran Nadar Museum of Art
An exhibition of video works by 15 contemporary artists including Gigi Scaria, Vivan Sundaram, Rohini Devasher and Rashid Rana. See here for more information.
When: Until Thursday, December 8. Open Tuesday to Sunday, from 10.30 am to 6.30 pm; Monday, closed.
Where: Kiran Nadar Museum of Art, Plot No. 3A, Sector 126, Noida. Tel: 011 4916 0000.

ART Jeram Patel at Kiran Nadar Museum of Art
This retrospective of the works of artist Jeram Patel titled the dark loam: between memory and membrane focuses on paintings he made using blowtorches and crow quills. For more information, see here.
When: Until Tuesday, December 20. Open Tuesday to Sunday, from 10.30 am to 6.30 pm; Monday, closed.
Where: Kiran Nadar Museum of Art, 145, DLF South Court Mall, Saket. Tel: 011 4916 0000.

ART Puneet Kaushik at Gallery Espace
Delhi-based artist Puneet Kaushik’s mixed media exhibition Barren Red showcases vanishing folk and tribal Indian arts such as weaving, knitting and bead work.
When: Until Tuesday, December 20. Open Monday to Saturday, from 11 am to 7 pm; Sunday, closed.
Where: Gallery Espace, 16, Community Centre, New Friends Colony. Tel: 011 2692 2947.

ART Santosh Jain at Art Heritage Gallery
City-based artist Santosh Jain is showing Time Frame/s: Digital Landscapes, a set of digital art photography works. There is no entry fee. See the Facebook event page for more information.
When: Until Tuesday, December 20. Open Monday to Saturday from 11 am to 7 pm; Sunday, closed.
Where: Art Heritage Gallery, Triveni Kala Sangam, 205 Tansen Marg, Mandi House. Tel: 011 2371 9470.

These recommendations have been compiled by The Daily Pao.

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What hospitals can do to drive entrepreneurship and enhance patient experience

Hospitals can perform better by partnering with entrepreneurs and encouraging a culture of intrapreneurship focused on customer centricity.

At the Emory University Hospital in Atlanta, visitors don’t have to worry about navigating their way across the complex hospital premises. All they need to do is download wayfinding tools from the installed digital signage onto their smartphone and get step by step directions. Other hospitals have digital signage in surgical waiting rooms that share surgery updates with the anxious families waiting outside, or offer general information to visitors in waiting rooms. Many others use digital registration tools to reduce check-in time or have Smart TVs in patient rooms that serve educational and anxiety alleviating content.

Most of these tech enabled solutions have emerged as hospitals look for better ways to enhance patient experience – one of the top criteria in evaluating hospital performance. Patient experience accounts for 25% of a hospital’s Value-Based Purchasing (VBP) score as per the US government’s Centres for Medicare and Mediaid Services (CMS) programme. As a Mckinsey report says, hospitals need to break down a patient’s journey into various aspects, clinical and non-clinical, and seek ways of improving every touch point in the journey. As hospitals also need to focus on delivering quality healthcare, they are increasingly collaborating with entrepreneurs who offer such patient centric solutions or encouraging innovative intrapreneurship within the organization.

At the Hospital Leadership Summit hosted by Abbott, some of the speakers from diverse industry backgrounds brought up the role of entrepreneurship in order to deliver on patient experience.

Getting the best from collaborations

Speakers such as Dr Naresh Trehan, Chairman and Managing Director - Medanta Hospitals, and Meena Ganesh, CEO and MD - Portea Medical, who spoke at the panel discussion on “Are we fit for the world of new consumers?”, highlighted the importance of collaborating with entrepreneurs to fill the gaps in the patient experience eco system. As Dr Trehan says, “As healthcare service providers we are too steeped in our own work. So even though we may realize there are gaps in customer experience delivery, we don’t want to get distracted from our core job, which is healthcare delivery. We would rather leave the job of filling those gaps to an outsider who can do it well.”

Meena Ganesh shares a similar view when she says that entrepreneurs offer an outsider’s fresh perspective on the existing gaps in healthcare. They are therefore better equipped to offer disruptive technology solutions that put the customer right at the center. Her own venture, Portea Medical, was born out of a need in the hitherto unaddressed area of patient experience – quality home care.

There are enough examples of hospitals that have gained significantly by partnering with or investing in such ventures. For example, the Children’s Medical Centre in Dallas actively invests in tech startups to offer better care to its patients. One such startup produces sensors smaller than a grain of sand, that can be embedded in pills to alert caregivers if a medication has been taken or not. Another app delivers care givers at customers’ door step for check-ups. Providence St Joseph’s Health, that has medical centres across the U.S., has invested in a range of startups that address different patient needs – from patient feedback and wearable monitoring devices to remote video interpretation and surgical blood loss monitoring. UNC Hospital in North Carolina uses a change management platform developed by a startup in order to improve patient experience at its Emergency and Dermatology departments. The platform essentially comes with a friendly and non-intrusive way to gather patient feedback.

When intrapreneurship can lead to patient centric innovation

Hospitals can also encourage a culture of intrapreneurship within the organization. According to Meena Ganesh, this would mean building a ‘listening organization’ because as she says, listening and being open to new ideas leads to innovation. Santosh Desai, MD& CEO - Future Brands Ltd, who was also part of the panel discussion, feels that most innovations are a result of looking at “large cultural shifts, outside the frame of narrow business”. So hospitals will need to encourage enterprising professionals in the organization to observe behavior trends as part of the ideation process. Also, as Dr Ram Narain, Executive Director, Kokilaben Dhirubhai Ambani Hospital, points out, they will need to tell the employees who have the potential to drive innovative initiatives, “Do not fail, but if you fail, we still back you.” Innovative companies such as Google actively follow this practice, allowing employees to pick projects they are passionate about and work on them to deliver fresh solutions.

Realizing the need to encourage new ideas among employees to enhance patient experience, many healthcare enterprises are instituting innovative strategies. Henry Ford System, for example, began a system of rewarding great employee ideas. One internal contest was around clinical applications for wearable technology. The incentive was particularly attractive – a cash prize of $ 10,000 to the winners. Not surprisingly, the employees came up with some very innovative ideas that included: a system to record mobility of acute care patients through wearable trackers, health reminder system for elderly patients and mobile game interface with activity trackers to encourage children towards exercising. The employees admitted later that the exercise was so interesting that they would have participated in it even without a cash prize incentive.

Another example is Penn Medicine in Philadelphia which launched an ‘innovation tournament’ across the organization as part of its efforts to improve patient care. Participants worked with professors from Wharton Business School to prepare for the ideas challenge. More than 1,750 ideas were submitted by 1,400 participants, out of which 10 were selected. The focus was on getting ideas around the front end and some of the submitted ideas included:

  • Check-out management: Exclusive waiting rooms with TV, Internet and other facilities for patients waiting to be discharged so as to reduce space congestion and make their waiting time more comfortable.
  • Space for emotional privacy: An exclusive and friendly space for individuals and families to mourn the loss of dear ones in private.
  • Online patient organizer: A web based app that helps first time patients prepare better for their appointment by providing check lists for documents, medicines, etc to be carried and giving information regarding the hospital navigation, the consulting doctor etc.
  • Help for non-English speakers: Iconography cards to help non-English speaking patients express themselves and seek help in case of emergencies or other situations.

As Arlen Meyers, MD, President and CEO of the Society of Physician Entrepreneurs, says in a report, although many good ideas come from the front line, physicians must also be encouraged to think innovatively about patient experience. An academic study also builds a strong case to encourage intrapreneurship among nurses. Given they comprise a large part of the front-line staff for healthcare delivery, nurses should also be given the freedom to create and design innovative systems for improving patient experience.

According to a Harvard Business Review article quoted in a university study, employees who have the potential to be intrapreneurs, show some marked characteristics. These include a sense of ownership, perseverance, emotional intelligence and the ability to look at the big picture along with the desire, and ideas, to improve it. But trust and support of the management is essential to bringing out and taking the ideas forward.

Creating an environment conducive to innovation is the first step to bringing about innovation-driven outcomes. These were just some of the insights on healthcare management gleaned from the Hospital Leadership Summit hosted by Abbott. In over 150 countries, Abbott, which is among the top 100 global innovator companies, is working with hospitals and healthcare professionals to improve the quality of health services.

To read more content on best practices for hospital leaders, visit Abbott’s Bringing Health to Life portal here.

This article was produced on behalf of Abbott by the Scroll.in marketing team and not by the Scroll.in editorial staff.