Abbott - customer centricity
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Patient experience - The CEO’s role
The CEO can be instrumental in inspiring a cultural shift from a doctor-centric to patient-centric system.
Putting the Patient First
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Dr. Kevin Lofton speaks on owning the patient experience
The CEO of Catholic Health Initiative had some valuable insights.
Putting the Patient First
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Simple ways to use patient experiences to build empathy
Changing your perspective can make a big difference.
Putting the Patient First
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How a small clinic in Coimbatore grew into one of the biggest charitable eye hospitals in India
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Doctors may not show empathy all the time, but it is a goal they must aspire to
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Interview: How fluid dynamics is helping understand heart disease
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How induced death by cooling saved a two-year-old boy's life
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How Bangalore scientists are slowly cracking one of the toughest cancer mysteries – the glioblastoma