IRCTC denies barring banks from using its payment gateway for debit card transactions
A report had said that the banks concerned had refused to share a portion of the convenience fee they charge customers for booking tickets online.

The Indian Railway Catering and Tourism Corporation has banned several banks from using its payment gateway for debit cards, the Financial Express reported on Friday. The banks were barred because they refused to share a portion of the convenience fee they charge customers through the railway portal.
However, the Ministry of Railways denied the charges, and said that debit cards of all banks were accepted through the seven payment gateways on its website.
No Debit/Credit Card of any bank has been restricted by IRCTC 4 acceptance on any of Gateways as has been misrepresented by some of the news pic.twitter.com/Wjm51sWKvD
— Ministry of Railways (@RailMinIndia) September 22, 2017
Debit Cards of all the banks are accepted through 7 Payment Gateways at IRCTC for booking of tickets. 2/3
— IRCTC (@IRCTC_Ltd) September 22, 2017
Matter has been taken up with the concerned editor for issuing rejoinder/clarification abt d misleading news. 3/3 pic.twitter.com/15uF1gdeuT
— IRCTC (@IRCTC_Ltd) September 22, 2017
Since May, IRCTC and the banks have been trying to come to an arrangement over the distribution of fees on online booking of rail tickets. After the demonetisation drive in November 2016, IRCTC – a subsidiary of the Indian Railways – had waived the Rs 20 convenience fee it charged customers who buy tickets online. However, it expected banks to share a part of the convenience fee that they charge customers.
Banks, however, have claimed that government orders after demonetisation mandate public sector units, including IRCTC, to bear the cost of providing online payments to customers, called a Merchant Discount Rate. The Indian Banks Association is in talks with IRCTC and Indian Railways to resolve the situation.
For now, the IRCTC website allows card payments only for the Indian Overseas Bank, Canara Bank, United Bank of India, Indian Bank, Central Bank of India, HDFC Bank and Axis Bank, the report added.
(Corrections and clarification: This article was earlier published under the headline: ‘IRCTC bars banks from using its payment gateway for debit card transactions’, and has now been amended to reflect the Ministry of Railways’ response.)