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@uber_india A word of caution to all Uber users out there, who believe their safety is being taken care of with utmost sincerity. Last night, on my trip back home, I sensed a burning smell inside the car. At first my limited imagination made me think that it’s coming from the outside. Once the car drove up the TTK road fly over, I saw smoke coming out from the foot area and possibly the AC ducts. To my shock, the driver had not spotted it nor taken any effort to warn me about it. I warned him and asked him what was going on. Luckily, people from other cars around told us to pull over, as they had seen sparks from under. We stopped and exited the car, only to see it burn down to ashes, and along with it my bag containing my IDs, Dailies and Wallet. I came to know that only the metal skeleton of the seats remained. It was undoubtedly the scariest moment of my life. I cannot get that image out of my head. And it’s been over 12 hours since this happened and I wonder if Uber even knows this happened or have absolutely nothing to say to me. This is heights of carelessness, ignorance and utter lack of interest in their customers. Thanks Uber. FYI, I saved your driver’s life last night. @uber_india

A post shared by Pallavi Singh (@pallavi_85) on

In a frightening incident reported from Chennai, an Uber taxi passenger and the driver had a narrow escape when the vehicle they were travelling in went up in flames, just a few minutes after they stepped out of it.

The passenger, Pallavi Singh, posted a video of the burning car on Instagram, explaining how she had ignored a burning smell inside the car, and how the driver did not notice the obvious signs of danger.

Multiple people, including Singh, tagged Uber India on the post to draw the attention of the company to the incident. In response, an Uber spokesperson said in a statement: “There’s nothing more critical than the safety of our riders and driver partners and we standby to assist the law enforcement with any information they might require.”