Stories published under
Customer Centricity
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What can diagnostic labs do to enhance patient experience?
Cutting edge diagnostic tools, efficient processes and strong leadership can make labs more proactively engaged in healthcare delivery.
Putting the Patient First
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Patient experience - The CEO’s role
The CEO can be instrumental in inspiring a cultural shift from a doctor-centric to patient-centric system.
Putting the Patient First
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Dr. Kevin Lofton speaks on owning the patient experience
The CEO of Catholic Health Initiative had some valuable insights.
Putting the Patient First
Featured from Pulse on Scroll.in
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How a small clinic in Coimbatore grew into one of the biggest charitable eye hospitals in India
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Doctors may not show empathy all the time, but it is a goal they must aspire to
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Interview: How fluid dynamics is helping understand heart disease
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How induced death by cooling saved a two-year-old boy's life
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How Bangalore scientists are slowly cracking one of the toughest cancer mysteries – the glioblastoma
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Simple ways to use patient experiences to build empathy
Changing your perspective can make a big difference.
Putting the Patient First
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Snippets of wisdom on the health care industry by Dr. Kevin Lofton
His sessions stressed on the importance of patient centric healthcare.
Putting the Patient First
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Emerging patient-driven health care models
An examination of health social networks, consumer personalised medicine and quantified self-tracking.
Putting the Patient First
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Putting the patient first - insights for hospitals to meet customer service expectations
The emerging solutions are a fine balance between technology and the human touch
Putting the Patient First
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Abbott Healthcare Leadership Summit - Bringing Health to Life
A platform for rich exchange of ideas with thought leaders
Abbott
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Setting the standards for excellence in hospital leadership
Learnings from the second Hospital Leadership Summit
Abbott
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When newborns arrive, hospital maternity rooms turn into photo studios
With new parents willing to pay for professional photographs of their infant children, maternity hospitals are offering in-house photo shoots
Priyanka Vora
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Doctors may not show empathy all the time, but it is a goal they must aspire to
Medical professionals have begun focusing too much on the wonders of medical technology and too little on bedside manner.
Fazlur Rahman