The Food Safety Standards Authority of India said on Saturday that it has issued nine notices to Swiggy Instamart following complaints that the platform had supplied expired, spoiled or contaminated food products.

Despite complaints having been raised to the company, it took no action on the reported food safety concerns, the regulator added.

It said that the platform has been directed to submit an explanation and compliance report, failing which legal action will be initiated.

The notices were issued after consumers raised complaints about an infant food formulation that was reportedly found in a “highly deteriorated and unsafe condition, showing signs of contamination and improper storage and handling”, said the FSSAI.

“Even after the return of the same product, it was allegedly re-supplied,” added the food regulator.

It further said that complaints had also alleged that the platform delivered contaminated eggs and milk, along with damaged packaged food items.

The food regulator also found that the platform marketed “Noice Eggs” under a brand name not covered by the FSSAI licence. The quick commerce company was asked not to market products unless it was covered by a valid licence.

The FSSAI license is a unique 14-digit registration number that is issued to all food businesses by the food safety regulator. It is meant to ensure that food products are safe, hygienic and meet national quality standards.

In a press release, the food regulator said that complaints had also been raised about “Healthify 100% Whey Protein 1kg” and “Noice Homestyle Madras Mixture with Peanuts”, which were allegedly supplied after they had expired. “Akshayakalpa Organic Eggs” were sold even after they had started emitting a foul odour, added the FSSAI.

“Some complaints alleged that no satisfactory response, grievance redressal or corrective action was taken despite the complaints being forwarded or escalated, while one complaint stated that only a refund was offered without addressing the reported food safety concerns,” the food regulator stated.

In view of this, it said it had asked the company to submit a detailed explanation, supported by documentary evidence, about addressing the alleged non-compliances and the circumstances leading to the incidents.

The FSSAI has also sought details of the quality assurance processes the company undertakes and details of root-cause analysis and corrective actions to prevent such incidents from occurring again.

Edited by Sneha.

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