Prime Minister Narendra Modi on Thursday set a 10-day deadline for follow-up action on consumer grievances related to the e-commerce sector, which have been piling up, reported PTI. During a meeting of Pro-Active Governance and Timely Implementation, an interactive platform launched by the National Democratic Alliance in March 2015 to address complaints by citizens, Modi took stock of the huge number of complaints registered in connection with services such as ticket booking and hotel reservations.
“Calling for increased efficiency, and more effective redressal of consumer grievances, the Prime Minister asked the officials for a comprehensive review of the nature of issues, and work towards fixing responsibility and identifying solutions for them. He asked for effective follow-up action within ten days,” the Prime Minister's Office said in a statement after the meet. The other issues that were discussed during the session include infrastructure projects, installation of solar pumps across the country, floods and water conservation, among others.