25 Air India flights delayed because of software malfunction
Services resumed around 5 pm.
As many as 25 Air India flights were delayed across its network on Saturday because of a technical malfunction in the check-in software. Flight operations were delayed at several airports, including New Delhi’s Indira Gandhi International Airport, for several hours, though the malfunction was reportedly rectified within 30 minutes. Services resumed around 5 pm.
“The software-related glitch affected operations from 1 pm to 2.30 pm, during which period, check-in and other services were handled manually,” an unidentified Air India spokesperson told PTI.
The national carrier said “unexpected connectivity problems” at the SITA data center in Atlanta city in the United States had a worldwide impact. Air India’s software is managed by SITA, which provides IT solutions to several global airlines. It provides the technology for check-in, boarding and baggage tracking.
#FlyAI : #Airindia #updates :
— Air India (@airindiain) June 23, 2018
Due to unexpexted network connectivity issues at SITA #Atlanta #Datacenter , which had a #worldwide impact, 25 flights were delayed from 1210 hrs to 1510 hrs on #Airindia network. Operations are normal now.
Several passengers complained on Twitter that their flights were delayed for several hours.
Waiting for #AirIndia to depart for the last one hour inside thr plane. No information no updates, just pure harassment #epicfail @sureshpprabhu pic.twitter.com/ARQJrIV0bD
— Manan Jain (@m4ugr8) June 23, 2018
@sureshpprabhu sir, today your entire air India came to a halt because your system went down and caused chaos in Delhi T3. My ticket was cancelled without any notice. Why are you investing in this dead horse? pic.twitter.com/yDgY0hje75
— Yogesh Rao (@ynaras) June 23, 2018
@airindiain AI491 no responding staff at the desk , already delayed 02:4min , sifted from one to another ,pathetic service
— VIVEK (@baidvivek) June 23, 2018
Come on @jayantsinha, do your thing. Ask the @airindiain guys what they are doing. Five odd flights held up. No information. No order. Passengers with no answers. Hey @sureshpprabhu, no point having an Air India twitter handle that only tweets news. How about solving problems?
— Sandeep Kaul (@sk4ul) June 23, 2018
It has been my worse experience with Air India. Cursing myself why I bought tickets of Air India. Glad that no one purchased Air India else they would cried the same way. Flight AI 332 scheduled for 13:50hrs now been 16:37, flight still at the terminal @AirIndiaAI @DelhiAirport
— Rohan Gilani (@GilaniRohan) June 23, 2018
