Why restaurants and law experts differ on putting a service charge on customers’ bills

Hotels and restaurants are in a legal battle with the Union government on whether service charge can be imposed compulsorily, or if it must be paid voluntarily.

Vineet Bhalla

· Sep 29, 2023 · 07:30 am

Ola, Uber get notices from consumer rights body for alleged unfair trade practices

In the past 13 months, consumers have registered over 3,200 complaints against the two cab aggregators with the National Consumer Helpline.

Scroll Staff

· May 21, 2022 · 12:18 pm

Why do Indian retailers charge customers money for shopping bags? And should they?

A consumer redressal forum’s order has started a debate.

Sangeeta Tanwar, qz.com

· Apr 27, 2019 · 01:30 pm

IndiGo asked to pay Rs 20,000 to passengers left behind at Kolkata airport in 2017

The consumer commission said the airline should have provided meals and accommodation to the family of Kalpana Rani Debbarma.

Scroll Staff

· Sep 17, 2018 · 06:34 pm

Thane: Consumer court asks Parle to pay compensation to man who found worms in biscuit packet

The company has been asked to pay Rs 35,000.

Scroll Staff

· Sep 29, 2017 · 05:46 pm

Woman demands lifetime supply of KitKat after purchasing waferless pack

A 20-year-old student of King's College London has threatened to sue Nestle if she is not compensated for the defective pack.

Scroll Staff

· Feb 06, 2016 · 02:36 pm

Five ways petrol pumps cheat you

Attendants at some gas stations have many tricks up their sleeves.

Scroll Staff

· Feb 12, 2014 · 07:05 am